> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Becoming an NT Connect PBX User

# How to Become a NT Connect PBX User

**Five main processes** need to be completed in order to become an active NT Connect PBX User.

1. **Order Customization**
2. **Account Activation**
3. **Initial Setup**
4. **Feature Configuration**
5. **Equipment Provisioning**

| **FAST ACTIVATION & SETUP!** It only takes minutes to complete each process which means you can be up and running in no time. Your business could have a dedicated local phone number with a professional virtual receptionist answering all your incoming calls and redirecting them to a voicemail, an extension, a ring group, a cell phone, or any other destination. All setup within an hour.
## 1. Order Customization

**Order Customization** is when you...
* create a free NT Connect ID (if needed)
* get a quote by customizing the service to fit your business needs
* indicate the quantity needed for each PBX feature
* order hardware such as IP phones, ezLINQ adapters, or download our PBX App.
* complete the purchase by submitting an order

[Learn more about Order Customization](/en-us/article/pbx-order-customization-1mlzdx8/)

|| **NOTE:** After you complete Order Customization, you can immediately proceed to Account Activation.
## 2. Account Activation

**Account Activation** is when you...
* name your PBX Account
* choose your phone numbers
* choose your primary phone number
* enter your e911 address
* setup AutoPay 

[Learn more about Account Activation](/en-us/article/pbx-account-activation-19bi3hh/)

|| **NOTE:** After you complete Account Activation, you can immediately proceed to Initial Setup.
## 3. Initial Setup

**Initial Setup** is when you...
* enter your business information
* set your office hours
* create Extensions
* create Ring Groups
* create Call Queues
* create Virtual Receptionists
* assign phone numbers to extensions

[Learn more about Initial Setup](/en-us/article/pbx-initial-setup-1clb8hy/)

|| **NOTE:** After you complete Initial Setup, you will have immediate access to all Feature Configuration for each PBX feature.
## 4. Feature Configuration

**Feature Configuration** is when you...
* create a prompt menu for your virtual receptionists
* upload your own custom audio files for your virtual receptionists
* generate audio files with our "text-to-speech" engine for your virtual receptionists
* set advanced forwarding options for all extensions
* upload your own custom audio files for extension voicemails
* generate audio files for extension voicemails
* and much more...

[Learn more about Feature Configuration](/en-us/article/pbx-feature-configuration-v07gfo/)

|| **NOTE:** After you finish configuring your virtual receptionist, extension hours and voicemail, then you can start using the service with the NT Connect PBX App, an ezLINQ, or any SIP phone. You will need to provision your equipment with the PBX Service.
## 5. Equipment Provisioning

**Equipment Provisioning** is when you...
* download and install the NT Connect PBX App
* setup and provision a NT Connect ezLINQ adapter
* setup and provision a GrandStream GRP2612W IP Phone
* setup and provision any third-party SIP phone

### Ready to Get a Customized Quote? 

**Learn More:** [Overview of Order Customization](/en-us/article/pbx-order-customization-1mlzdx8/)
- OR -
**Take Action:** [Start customizing now to get an instant quote!](https://nettalkconnect.com/business/customize/lines)  (If needed, you'll be asked to create a free NT CONNECT ID, to start customizing.)