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# Spam Call Protection: PIN Shield

[Spam Call Protection Suite](/en-us/article/spam-call-protection-suite-4woc0z/) > **PIN Shield**

# PIN Shield

### What is it?

The ${color}[#00cc00](**PIN Shield**) is a tool available within the **Spam Call Protection Suite**, which is a feature of NT Connect's Residential VoIP Phone Service for DUOs and ezLINQs. 

|| **NOTE:** The PIN Shield is available exclusively to [VIP Members](/en-us/article/vip-membership-1vrlhy/).
### What does it do?

The PIN Shield helps prevent robocalls, auto-dialers, or any other type of automated caller from connecting to your phone. The caller has to be a human in order to connect.


### How does it work?

${color}[#00cc00](**Enable this feature to require ALL incoming callers to enter a random 3-digit PIN number before connecting to your phone.**) 

The PIN Shield will be prompted to all callers regardless of the "spam score" it receives from the system's **Call Filter**. Each time anyone calls you, the NT Connect system will generate a new 3-digit PIN number and then speak it to the caller. Afterwards, the caller will need to enter the 3-digit PIN using their phone's dial pad to confirm that they are human. If the PIN is entered correctly, the caller will be allowed to connect to your phone.

| **TIP: **Callers found in your White List and Speed Dial settings are considered “safe callers” and will not be prompted with the PIN Shield
||| **WARNING!** Every time anyone calls you, they will be required to enter the 3-digit PIN, unless you add their phone number to the White List.
### How do I access this tool?

0. Sign in at https://ntconnect.com/login

1. Go to the Residential Phone page, by clicking on the **"Residential Phone"** tab in the top menu.

2. Find the Alias of your account and click the green **"Manage"** button. 

![screenshot of Residential Phone: Accounts Page](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/residential-phone-page-border_fqfr19.jpg)

3. Click on the **"Spam Call Protection"** tab in the side menu.

4. _If you are a VIP Member_, you will see the option to turn the PIN Shield "ON" or "OFF". 

![screenshot of Spam Call Protection Page displaying the PIN Shield tool](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/pin-shield-spam-protection-pag_kdwf6o.jpg)