> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.ntconnect.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# VIP Membership


# VIP Membership

The ${color}[#00cc00](**VIP Membership Add-On**) is a great option for customers who have higher-than-normal outbound call volumes or who make a lot of international calls.

|| **NOTE:** The VIP Add-On is only available for the monthly NexGen Calling Plan
### What extras are included with a VIP Membership?

* **20% OFF International Rates** _(to increase your savings when calling overseas)_
* **3,000 Monthly Minutes** _(doubles your minutes for calls outside our netTALK network)_
* **1,000 Caller Blacklist** _(to expand Call Blocking at no extra cost)_
* **Voicemail Transcripts** _(sent to your email)_
* **"Fast-Pass" Live Online Technical Support** _(get priority attention)_
* **Customizable RoboAgent** _(to better fight spammers)_
* **PIN Shield** _(to eliminate robocalls)_

**Coming Soon:**

* Advanced Call Forwarding
* One Free Number Port
* One Free Secondary Phone Number
* Customizable Call Filter

### How much does it cost?

The VIP Membership Add-On comes with a $36 annual fee.

### How do I upgrade to VIP?

0. Sign in at https://ntconnect.com/login

1. Go to the Residential Phone page, by clicking on the **"Residential Phone"** tab in the top menu.

2. Find the Alias of your account and click the green **"Manage"** button OR click the blue **"Become a Member"** button to go directly to the VIP Membership page and skip the next step.

![(screenshot of Residential Phone: Accounts Page)](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/residential-phone-page-duo-to-_1dtxwz4.jpg)

3. Click on the **"VIP Membership"** tab in the side menu.

The VIP Membership page will look different depending on the type of account you have. There are 3 main types of paid subscriber accounts.

   a. **Yearly Basic Plan** (discontinued) _(see screenshot A)_
   b. **Monthly NexGen Plan** _(see screenshot B)_
   c. **Monthly NexGen Plan with VIP Add-On** _(see screenshot C)_

|| **IMPORTANT:** Since the VIP Membership Add-On can only be applied to the monthly NexGen Calling Plan, you will need to upgrade to the monthly NexGen Calling Plan if you have a yearly Basic Calling Plan for a DUO.
| **TIP:** Current DUO customers that have a yearly Basic Calling Plan are eligible to receive a free NT Connect ezLINQ device if they upgrade to the monthly NexGen Calling Plan with the VIP Add-On. 
4. Make sure the checkbox is checked to confirm that you understand the fees associated with the new plans.

5. We recommend you add the **24-Month Protection Plan** for your free ezLINQ device for added assurance and peace of mind.

6. Click on the green **"Add to Cart"** button and complete the checkout process to upgrade.

![(screenshot A: VIP page for a Yearly Basic Plan subscriber)](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/vip-for-duo_qqxxl9.jpg)


![(screenshot B: VIP page for a Monthly NexGen Plan subscriber)](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/vip-for-nexgen_l3sx8m.jpg)


7. To cancel your VIP Membership, **turn off Auto-Renew** and the VIP Add-On will be removed when it expires. 

![(screenshot C: VIP page for a Monthly NexGen Plan subscriber with an active VIP Add-On)](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/vip-member_src08x.jpg)