How to renew your DUO on the CONNECT portal
Log in to https://ntconnect.com/login as follows:
![login](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_1pg0hs7.png)
Please enter your Username and Password previously registered with NT Connect
Username: Your DUO Phone Number or same email used when you activated your DUO
Password: password you created when you activated your DUO
![LoginScreen](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_19krp7j.png)
Click on the "Devices" button on the top navigation bar
![devices](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_xsrhj1.png)
You will see your DUO listed and click "Manage"
![manage](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_lht3fd.png)
You will see your DUO's dashboard where you can manage and renew your service.
![renew](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_bo2hl.png)
NOTE: if you created a new account to sign in to the CONNECT portal and don't see your DUO listed, you can click on "Add a DUO to CONNECT" on the top of the page to link your current DUO to your new CONNECT account.
![addDUO](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_nyq7xz.png)
To add a DUO, enter the device Alias and Password you created when activating your DUO:
![alias](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_1jye0qi.png)
![login](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_1pg0hs7.png)
Please enter your Username and Password previously registered with NT Connect
Username: Your DUO Phone Number or same email used when you activated your DUO
Password: password you created when you activated your DUO
![LoginScreen](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_19krp7j.png)
Click on the "Devices" button on the top navigation bar
![devices](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_xsrhj1.png)
You will see your DUO listed and click "Manage"
![manage](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_lht3fd.png)
You will see your DUO's dashboard where you can manage and renew your service.
![renew](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_bo2hl.png)
NOTE: if you created a new account to sign in to the CONNECT portal and don't see your DUO listed, you can click on "Add a DUO to CONNECT" on the top of the page to link your current DUO to your new CONNECT account.
![addDUO](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_nyq7xz.png)
To add a DUO, enter the device Alias and Password you created when activating your DUO:
![alias](https://storage.crisp.chat/users/helpdesk/website/309e8a0a07431600/image_1jye0qi.png)
Updated on: 01/05/2024
Thank you!