Question 1

How to renew your DUO on the CONNECT portal

Accepted Answer

Log in to https://ntconnect.com/login as follows:

login

Please enter your Username and Password previously registered with NT Connect

Username: Your DUO Phone Number or same email used when you activated your DUO Password: password you created when you activated your DUO

LoginScreen

Click on the **"Devices" ** button on the top navigation bar

devices

You will see your DUO listed and click "Manage"

manage

You will see your DUO's dashboard where you can manage and renew your service.

renew

_NOTE: if you created a new account to sign in to the CONNECT portal and don't see your DUO listed, you can click on "Add a DUO to CONNECT" on the top of the page to link your current DUO to your new CONNECT account. _

addDUO

To add a DUO, enter the device Alias and Password you created when activating your DUO:

alias

Question 2

Recommended Devices

Accepted Answer

Recommended SIP Phones and ATAs

Q: Transfer service from DUO to DUO/ezLINQ

<hr /> TRANSFER FROM DUO TO DUO/EZLINQ Please provide the following information to our support team: OLD mac address of the old or defective device. NEW mac address of the new device you just purchased to replace the old one. Please also have the personal information related to the account ready at hand (Name, address, email)

Your VoIP Settings allow you to use your NT Connect Residential VoIP Phone Service with various types of SIP phones, software programs, or adapters. Below is a list of recommended devices.

| Sign In at https://ntconnect.com to manage your account and find you VoIP Settings on the dashboard page.

SIP Phones

Grandstream DP750

Long-range DECT Base Station + DP720 2-UNITS DECT HD Handset https://www.amazon.com/Grandstream-DP750-Long-range-Station-2-UNITS/dp/B01LOUVYW2/

Yealink W60P

Cordless DECT IP Phone and Base Station https://www.amazon.com/Yealink-W60P-Dect-Handset-Package/dp/B076WVZY2P

Gigaset GIGASET-C530IP

Cordless Hybrid Expandable Phone for IP or Landline Calls https://www.amazon.com/Gigaset-GIGASET-C530IP-Cordless-Expandable-Landline/dp/B014A781GS

Analog Telephone Adapters (ATAs)

Grandstream GS-HT802

2 Port Analog Telephone Adapter VoIP Phone & Device, Black https://www.amazon.com/Grandstream-GS-HT802-Analog-Telephone-Adapter/dp/B01JH7MYKA

Obihai OBi200

VoIP Adapter by Polycom https://www.amazon.com/Obihai-OBi200-Adapter-Support-Service/dp/B07FCS1NGM

Cisco SPA112 2

Port Phone Adapter https://www.amazon.com/Cisco-SPA112-Port-Phone-Adapter/dp/B00684PN54

Question 3

How the SMS Add-On Works

Accepted Answer

How the SMS Texting Add-On Works

Overview

Use the TALK App to send and receive SMS text messages. Available for iOS and Android.
The SMS Texting Add-On is assigned to your primary NT Connect phone number. Text messages are sent and received with your primary phone number. (NOTE: It can take around 5 minutes for your phone number to be verified and approved for the SMS feature.)

|| Learn how to set up the SMS Texting Add-On.

There is a 160 character limit per text message. Messages with more than 160 characters will be broken down and sent as separate SMS messages.
If you send an SMS to an international country we support, make sure the recipient has an SMS plan which allows SMS messages to be sent to US and/or Canadian numbers so you are able to receive their message response.
SMS is intended for enhancing person to person communication. Sending spam or many automated messages will result in immediate SMS suspension.

Benefits

Inbound SMS text messages are free.
Text with all cellular carriers in the USA & Canada from anywhere in the world.
SMS functionality works with smart phones, tablets, and non-cellular devices.
Kee

Question 4

DUO has "red" light, doesn't work

Accepted Answer

What does a "red" light mean?

A "red" light on your DUO means your DUO got disconnected from our system. The DUO will not receive incoming calls or make outgoing calls. The disconnection is usually caused by the settings on your router/modem.

Solution 1: Reboot your DUO

"Reset" your DUO by dialing *61 from your handset connected to the DUO
- Dial *61 from your handset connected to the DUO, and wait for the DUO to reboot. You will see DUO lights blink red while it reboots for about 2 minutes then to solid green.
- OR
- "power cycle" the DUO by unplugging the power and plugging it back into the outlet.
- This will cause the DUO to reconnect to the NT Connect system and sometimes the DUO will be automatically updated and reconfigured.
- This reset/power cycle may fix the issue.

Solution 2: Reboot your router/modem

"Reset" or "power cycle" the router/modem by unplugging the power and plugging it back into the outlet.
- This will cause the router/modem to reconnect to your Internet Service Provider (ISP) and sometimes the router/modem will be automatically updated and reconfigured. This might fix the issue.

** Solution 3: Prevent your router/modem from blocking your DUO**

Step 1: Find your DUO's IP Address
- Please dial *41 from your phone connected to the DUO, to get the DUO IP address.
Step 2: Find your router/modem's IP Address
- On the label:
Sometimes, the IP Address of your router/modem can be found on a label on the

Question 5

Ideal Router Settings

Accepted Answer

It is always a good to step reboot your router to see if the DUO gets a good connection again. Also, you can always reboot your DUO by dialing *61 as well. If this does not solve the issue, you can optimize these settings in your router's webpage:

IP Reservation
Port Forwarding
DMZ

Please log in to your routers admin webpage and look for these standard settings:

** IP Reservation: Check if the DUO IP is reserved in your router**

Please dial *41 from your phone connected to the DUO, to get the DUO IP address. Write down that IP address and reserve that IP Address in your router's webpage.

Port Forwarding: Enable port forwarding on your router for the same DUO IP (from step 1)

Enable this port for port forwarding for the same DUO IP (from step 1):

Internal & External Port 5085 UDP

NOTE: This website will help you forward the correct ports on your specific router. There are a couple of things that do change but the overall method remains the same.

http://www.wikihow.com/Set-Up-Port-Forwarding-on-a-Router

DMZ: Find the DMZ setting in your router and add your DUO IP to the DMZ.

Look for the DMZ setting in your router, and add the same DUO IP (from step 1) to your router's DMZ.

Question 6

Transfer service from DUO to DUO/ezLINQ

Accepted Answer

TRANSFER FROM DUO TO DUO/EZLINQ

Please provide the following information to our support team:

OLD mac address of the old or defective device.

NEW mac address of the new device you just purchased to replace the old one.

Please also have the personal information related to the account ready at hand (Name, address, email)

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