Articles on: Troubleshooting

How to Factory Reset ezLINQ if device is not making/receiving calls: (Advanced User Guide)

If you are unable make/receive calls with your ezLINQ device it might be that the device is unable to connect to our servers.

Step 1 - Connections

Before you begin, take a note of the IP Address, Username & Password located at the bottom of your ezLINQ device, you will need this for future steps.

To check if your device is registered on our network you can login to your ezLINQ device using the information on that label. In order to login to your ezLINQ you must use a computer or smartphone that is connected directly to the ezLINQ via Ethernet or Wireless.

-To Connect Wirelessly to ezLINQ: Take note of ezLINQ SSID also located on bottom sticker, enter Passphrase when connecting to WiFi network.

-To make Hardwired Connection to ezLINQ: Make sure your PC is connected to the yellow "ETHERNET” port on your ezLINQ. Your router should be connected to the blue “INTERNET” port.

Step 2 - Login

Once connected to your ezLINQ, open your preferred web browser and visit http://192.168.11.1 (All current ezLINQs at time of publication should be 192.168.11.1 as labeled by default)

This will take you to the ezLINQ login page:

Loging into your device will provide the status of your device. Under “Line Status”, Line one should say “Registered” if the device is working properly but it might indicate “Disabled” if the device is unable to connect.

If you're reading this article, it is likely your ezLINQ device says "Disabled" under status.

Step 3 - Reset (2 options)

Method 1:

From your ezLINQ interface you can go to Administration -> Factory Default to begin resetting the device.

Once you have clicked "Factory Default" you will need to click "Reboot".

Once the device resets it will no longer have your account saved on the unit.

Login to your ezLINQ device again using the username/password, and under "Line Status" you should now be seeing " Registration Failed "

This is normal!

Now that the device is reset you can reprogram the unit using the netTALK TALK App on your smartphone to re-setup your account back onto the ezLINQ device.

Guide: https://ntconnect.com/resources/nt/pdf/ezlinq-quick-start-guide.pdf

Once you have reprogrammed your device using the TALK App, if you log back into your device the Line Status should be "Registered".

Method 2:

After confirming that your device has a Line "Disabled" Status, go to your ezLINQ device and find the pinhole reset on the device.

Hold down the reset button for 20-30 Seconds

After 10 seconds of holding the button down the device will begin to flash orange & blue, DO NOT release the button until the light flashes off.

If the reset was sucessful, upon logging in you will see that the "Line Status" should now be " Registration Failed "

Now that the device is reset you can reprogram the unit using the netTALK TALK App on your smartphone to re-setup your account back onto the ezLINQ device.

Guide: https://ntconnect.com/resources/nt/pdf/ezlinq-quick-start-guide.pdf

Once you have reprogrammed your device using the TALK App, if you log back into your device the Line Status should be "Registered".

****
****

**Note: Our technical support team has the ability to re-program your device in the event that you are unable to do so through the Smartphone app. Please let them know you have successfully factory reset your unit. **

Updated on: 01/05/2024

Was this article helpful?

Thank you!