Articles on: Troubleshooting

Call Quality

1. VoIP Speed Test

Note, VoIP speed is not the only factor that is important. Internet quality is a very important factor for good call quality.

This test will provide you with stats that focus on VoIP quality that is currently present when the test is initiated. As we all know, internet service provider internet stability can vary at different times throughout the day.

2. The Internet Health Test

The Internet Health Test checks your connection for signs of any degradation at all. With enough people taking part around the country every day, we can make sure that ISPs don't get away with breaking the rules.

About the Test

Large Internet Service Providers (ISPs) have degraded the performance of their customer’s traffic as a tactic to convince content and application providers to pay added “tolls” to deliver content that Internet users have already requested and paid for. The battleground — where this degradation takes place — is at ISP interconnection points. These are the places where traffic requested by ISP customers crosses between the ISP’s network and another network on which content and application providers host their services.

Updated on: 03/13/2019

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