Articles on: Troubleshooting

DUO's Static/echo/electromagnetic Interference

If you are getting Static/echo/electromagnetic interference on your line

Please try these simple steps to check.

1.Hold your hand over the mouthpiece.If the echo subsides then turn down the volume of the phone.

Move your DUO away from other electrical devices.

Remove any splitters or separate caller ID devices between your DUO and the phone. In many cases this can cause echo that you hear on your end.

Try using another phone cord, as some phone cables can be of poor quality.

If you are using a cordless phone try to replace it with a corded phone connected directly to the DUO and see if the echo stops.

Please let me know if you need further assistance. Thank you

Updated on: 03/13/2019

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