Articles on: Troubleshooting

Google Fiber Router

Google Fiber Router Settings


First step is to get to the router page in the GFRG100 router to tweak some settings, then follow these steps:


Step 1: https://support.google.com/fiber/answer/4584197?hl=en


Step 2: dial *41 from your phone connected to the DUO and write down the IP address you hear.


Step 3: Go to the router setting page and click on the DUO that is listed on the left under "Devices" (it may use the IP address as the name)


Step 4: Click on Advanced Settings for the DUO device


Step 5: it should take you to a page like this: https://support.google.com/fiber/answer/4650342


Step 6: Turn Reserve IP to "ON" and enter the IP address you wrote down in Step 2 (for example, it will be something like this: 192.168.#.#)


Step 7: Turn DMZ to "ON"


Step 8: Add a Port Forwarding Rule: https://support.google.com/fiber/answer/4650342#portfwd


A. My Device = DUO IP (the same IP you previously wrote down)

B. Select a service type = Choose Custom to enter single port

C. Enter the port number 5060 (if it is taken, then chose 5085 or 7060)

D. Select a protocol from the Protocol drop-down = TCP/UDP

E. Finally, click Apply.


I hope this helps!


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Updated on: 03/13/2019

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