Articles on: PBX

How to configure prompt menu options

You are here: PBX User | Feature Configuration | Virtual Receptionist: Menu Options

How to Configure Prompt Menu Options

What are prompt menu options?

The Prompt Menu Options are the options that you will include in the audio greeting of your Virtual Receptionist. Here is a sample script for an audio greeting:

Welcome to ACME Corp. For Customer Service, dial 1. For Technical Support, dial 2. For Sales, dial 3. To speak to a representative, dial 0.
In the example above, you will need to create 4 prompt menu options.

If the caller dials 1, redirect them to the Customer Service Ring Group/Call Queue extension number.
If the caller dials 2, redirect them to the Technical Support Ring Group/Call Queue extension number.
If the caller dials 3, redirect them to the Sales Ring Group/Call Queue extension number.
If the caller dials 0, redirect them to the a specific extension number.

How do I create the prompt menu options?

Sign in to the PBX Configuration Portal at

Select the PBX Account you want to configure.

Click on "Virtual Receptionists"

Find the virtual receptionist you want to edit and click on the blue "Settings" button which has the cog icon

You can either click on the "Menu Options" tab on the left side menu or scroll down the page and click on the "Edit Menu Options" button

You can define up to 10 menu options. Start with "Menu Option 1"

For the "User Input" field, enter a number between 0 and 9.
(This is the number the caller will need to press on their phone's keypad)

For the "Action" drop down menu, select an action

Actions available:
end call
connect to extension
connect to virtual receptionist
connect to ring group
connect to call queue
repeat prompt

For the "Destination" field, if you selected the Action to connect to an extension, ring group, call queue, or virtual receptionist, then you need to choose which extension number to connect to.

Repeat Steps 6 to 8 to define the "User Input", "Action", and "Destination" for as many Menu Options that you need.

If you're still not at the bottom of the page, scroll down to the bottom of the page.

Timeout seconds determines how much time the caller has to select a menu option. If the caller does not select an option within that time, then the "Timeout Action" will automatically occur.

Enter a value for "Timeout seconds"

Select a option for "Timeout Action"

Select a value for "Timeout Destination", if required.

Click on the green "Save Changes" button to save your menu options.

Updated on: 01/05/2024

Was this article helpful?

Share your feedback


Thank you!