How to upload your own custom audio greeting
You are here: PBX User | Feature Configuration | Upload an Audio Greeting
How to upload your own custom audio greeting for a Virtual Receptionist or Voicemail
- Sign in to the PBX Configuration Portal at https://account.ntconnect.com/site/login
- Select the PBX Account you want to configure.
If you want to upload an audio greeting for a virtual receptionist, Continue To Section A
If you want to upload an audio greeting for the voicemail of an extension, Jump To Section B
Section A. Virtual Receptionist Audio Greeting
**Example greeting for a virtual receptionist: **
Welcome to ACME Corp. For Customer Service, dial 1. For Technical Support, dial 2. For Sales, dial 3. To speak to a representative, dial 0.
- Click on Virtual Receptionists
- Select the virtual receptionist you want to edit by clicking on the blue **"Settings" **button that has the cog icon.
- Click on the "Update Settings" button. This will reveal a form, below the button, with all your settings.
- Click on the blue "Upload Audio" button. This will open a window to browse your computer.
- Find and Select the audio file on your computer.
- Click the "Save" button to update your settings.
Section B. Voicemail Audio Greeting
Example greeting for a voicemail:
Welcome to ACME Corp. You've reached extension 123. Please leave your name, phone number, and a brief message after the beep. Your call will be returned as soon as possible. Thank you.
- Click on Extensions
- Select the extension you want to edit by clicking on the green **"Manage" **button that has the pencil icon.
- You can either click on the "Voicemail" tab on the left side menu or click on the "Edit" button in the Voicemail panel on the page.
- Click on the "Update" button. This will reveal a form, below the button, with all your settings.
- Click on the blue "Upload Audio" button. This will open a window to browse your computer.
- Find and Select the audio file on your computer.
- Click the "Save" button to update your settings.
Updated on: 01/05/2024
Thank you!