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How to upload your own custom audio greeting for a Virtual Receptionist or Voicemail

1. Sign in to the PBX Configuration Portal at https://account.ntconnect.com/site/login

2. Select the PBX Account you want to configure.

If you want to upload an audio greeting for a virtual receptionist, Continue To Section A

If you want to upload an audio greeting for the voicemail of an extension, Jump To Section B

Section A. Virtual Receptionist Audio Greeting

**Example greeting for a virtual receptionist: **

Welcome to ACME Corp. For Customer Service, dial 1. For Technical Support, dial 2. For Sales, dial 3. To speak to a representative, dial 0.

3. Click on Virtual Receptionists

4. Select the virtual receptionist you want to edit by clicking on the blue **"Settings" **button that has the cog icon.

5. Click on the "Update Settings" button. This will reveal a form, below the button, with all your settings.

6. Click on the blue "Upload Audio" button. This will open a window to browse your computer.

7. Find and Select the audio file on your computer.

8. Click the "Save" button to update your settings.

Section B. Voicemail Audio Greeting

Example greeting for a voicemail:

Welcome to ACME Corp. You've reached extension 123. Please leave your name, phone number, and a brief message after the beep. Your call will be returned as soon as possible. Thank you.

3. Click on Extensions

4. Select the extension you want to edit by clicking on the green **"Manage" **button that has the pencil icon.

5. You can either click on the "Voicemail" tab on the left side menu or click on the "Edit" button in the Voicemail panel on the page.

6. Click on the "Update" button. This will reveal a form, below the button, with all your settings.

7. Click on the blue "Upload Audio" button. This will open a window to browse your computer.

8. Find and Select the audio file on your computer.

9. Click the "Save" button to update your settings.

Updated on: 01/05/2024