Articles on: DUO/EzLINQ Features

Listen to confirm your E911 Address

Please dial 933 from your DUO to listen to your address registered to the E911 network to confirm it's accuracy.

To update your E911 address:

Please log in to your account in the CONNECT portal
In Devices on the Dashboard, click Manage on your DUO
Click on e911 on the left navigation panel
Click Edit to update your address


NT Connect 911 service is different from traditional wireline 911 and cellular/wireless 911, but it is a safe and reliable means of emergency dialing that may differ depending on where you are located, and the device used, when using your NT Connect service. NT Connect customers have access to Enhanced 911 (E911), basic 911 or our national emergency call center. With E911 service, when you dial 911 your NT Connect phone number and registered address is sent to the local emergency center serving your location, and emergency operators have access to this information in order to send help and call you back if necessary. With basic 911, when you dial 911, local emergency operators answering the call may not see your NT Connect telephone number or your registered address. The emergency center may not be equipped to receive, capture or retain your NT Connect telephone number and registered address, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is dropped or disconnected, or if you are unable to speak. Once local emergency centers are capable of receiving our customers’ information, we automatically upgrade customers with basic 911 to E911 service. If you do not have access to either basic 911 or E911 for any reason, your 911 call will be sent to the NT Connect national emergency call center, where a trained agent will ask for your name, telephone number, and location, and then transfer you to the local emergency center nearest to your location. We require you to provide the physical address where you will be using our service for 911 purposes. For E911 and basic 911, this address is used to route 911 calls to your local emergency center. When you initially provide your physical address, it can take up to 120 minutes to verify your address and activate 911 service at this address. You will receive an email letting you know when 911 service is activated. If you move this device to another location, you must update your address. You may register only one location at time. If you do not update your location, your 911 calls may be sent to an emergency center near your old address. When you update your location, it can take several hours to activate 911 service at the updated address. You will receive an email letting you know when 911 service is activated at the updated address. b. Please note that our 911 Dialing service will not function in the event of a broadband or power outage or if your broadband, Internet Service Provider (ISP), or NT Connect phone service is terminated. YOU ACKNOWLEDGE THAT NT Connect DOES NOT OFFER PRIMARY LINE OR LIFELINE SERVICES, AND THAT NT Connect STRONGLY RECOMMENDS THAT YOU ALWAYS HAVE AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 SERVICES.


Updated on: 01/05/2024

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