PBX: Account Activation

TIP: Your first month of service begins after you complete the activation process. If you ordered new IP phones or ezLINQ devices from us, you could wait until you receive them before activating. To start using the Business PBX Service immediately, with our PBX App (available for iOS and Android), you'll need to proceed with the PBX Activation Process.

How to get to the Activation Process

Get there immediately after ordering:

(Learn How to Order Business PBX)
After ordering your customized Business PBX Service, you can proceed directly to activation by clicking on the "Activate PBX" button on the checkout receipt page. (see screenshot below)

Get there at a later time:

If you decide to activate later, you will see the "Activate" button on the "Business PBX" page within the appropriate account panel. (see screenshot below)

PBX Activation Process

Step 1. Alias

In this step, you need to create an "Alias" to identify your Business PBX Account.

IMPORTANT! Keep in mind that the Alias will be used to create a unique Domain for your PBX Account. You will use this Domain, in the future, to configure any SIP phone equipment with one of your PBX extensions. (For example, if your business name is ACME Corp, then your alias could be "acme" or "acmecorp" and the domain will be similar to "acme.xxxx.xxxxxx.com" or "acmecorp.xxxx.xxxxxx.com")

Step 2. Phone Numbers

In this step, you will be:
selecting new local phone numbers
and/or transferring a NT Connect phone number
and choosing a primary phone number

NOTE: If you are porting in your own phone numbers, then that option will be available after you complete the activation process. For the time being, you will need to select at least one local phone number.

Selecting new local phone numbers

If you ordered more than 1 local phone number during the customization process, then you will need to indicate how many of those local phone numbers will share the same area code.

NOTE: If you select less than the full amount of "local phone numbers" ordered, then the system will loop back for you to select the country and area code for the remaining "local phone numbers" ordered. For example: If you ordered a total of 4 "local phone numbers", but you want 2 numbers to be from area code "123" and the other 2 numbers to be from area code "987", then you would select 2 for this step, then choose your country, area code and city extension. Afterwards, the system will realize you haven't selected numbers for all the "local phone numbers" that you ordered and at that point will allow you to loop back and select the country, area code, and city extension for the remaining "local phone numbers" that you ordered.

Select the Country from which to select a phone number from,

Select the State or Province, then an Area Code, and finally a City Zone.

Click the "Continue" button and the system will automatically assign local phone number(s) from that city zone to your account.

If you want to transfer an active NT Connect phone number from a Residential Account to your Business PBX Account, click on "Transfer a Number"

Transferring a NT Connect phone number

This is how you transfer an active NT Connect phone number from a Residential Account to your Business PBX Account.

After clicking "Transfer a Number", a list of available NT Connect phone numbers will be displayed.

Select which phone number you want to transfer.

Click "Transfer Now" to instantly transfer the number.

Choosing a primary phone number

The primary phone number will be registered with your emergency 911 address in the following step. Therefore, if you ever dial 911, the 911 dispatcher will see your primary phone number in the caller ID.

Select a phone number to be the primary number.

Click "Continue" to go to the next step.

Step 3. 911 Address

Enter the name of the person to be registered to the 911 Dispatch.

Select the country where your business is located.

NOTE: E911 is only available for national addresses in the U.S. or Canada. E911 is not available for international addresses. This address is sent to local emergency response personnel if you dial 911.
WARNING! Be sure you update this address if you move your NT Connect device to a new location.
Enter the address of your business.

Make sure you agree to the e911 terms.

Click "Save" to register your name, address and primary phone number to 911 Emergency Services.

IMPORTANT!! Please allow 24-48 hours for updates to be reflected at your local 911 Call Center.

Step 4. AutoPay

Setup AutoPay by selecting or adding a payment method for your monthly renewal fee.

NOTE: The Business PBX Service is a prepaid service, therefore, your monthly renewal fee covers service for the upcoming month.

Selecting a Payment Method

Choose a previously saved payment method by clicking on the credit card icon and info.

Make sure to agree to the terms.

Enter your full name as your signature.

Click the "Accept" button to save and continue.

Adding a Payment Method

Click on the "New Credit Card" icon to open a form.

Enter your billing information.

Enter you billing address.

Make sure to agree to the terms.

Enter your full name as your signature.

Click the "Accept" button to save and continue.

Step 5: Activation Summary

Congratulations, if you reached this page, you have successfully activated your Business PBX Service.

This page displays a summary of your activation information. If you need to edit anything, you can do so by clicking on the blue "Manage Account" button at the bottom of the page.

From this page you have several options on how to proceed.

Click on the text link "first time setup process" to start configuring your PBX Service.

Click on the text link "Click here to port a phone number" to submit a local number port request.

Click on the blue "Manage Account" button to manage your payment info, TALK credits, feature subscriptions, phone numbers, e911 info, and more.

Click on the green "Configure Service" button to start creating your extensions, ring groups, call queues, virtual receptionists, office hours, and more.

Next Steps

After you complete the PBX Account Activation Process, your next step should be to start configuring your PBX service. Clicking on the green "Configure Service" button will take you to the Initial Setup Process in the PBX Configuration portal.

Learn more: Overview of Initial Setup

Updated on: 01/05/2024